Welcome to Kalon’s Shipping and Payment Information page. Here you will find everything you need to know about our shipping policies, payment options, and answers to frequently asked questions.
Shipping Information
Local Shipping Options
- Local Shipping: We offer reliable shipping services within South Africa. Enjoy fast and secure delivery to your doorstep.
- International Shipping: Unfortunately, we do not offer international shipping yet.
Supported Shipping Zones
- All regions within South Africa.
Shipping Costs
- We charge a flat rate of R60 for all orders within South Africa.
Order Processing and Delivery Times
- Processing Time: Orders are processed within 1 business day.
- Local Delivery: 2-4 business days.
Returns, Exchanges, and Damages
- Returns and Exchanges: We accept returns and exchanges within 30 days of purchase, should you be unhappy with our products for a valid reason.
- Damaged or Lost Packages: If your package arrives damaged or is lost in transit, please contact our customer service team at sales@gkalon.co.za for assistance.
Contact Information
For any questions or concerns about your order, please contact us:
- Email: sales@gkalon.co.za
- Phone: +27641602686
- Address: 105, Vink Street, Okiep, South Africa
Payment Information
Payment Options
- Credit/Debit Cards: We accept Visa, MasterCard, and American Express.
- Bank Transfers: Direct bank transfers are accepted. Please follow the instructions provided at checkout.
Payment Requirements and Instructions
- Credit/Debit Cards: Enter your card details securely at checkout. Ensure that the billing address matches the one registered with your bank.
- Bank Transfers: Use your order number as the payment reference. Orders will be processed once payment is confirmed.
Frequently Asked Questions
- What payment methods do you accept? We accept credit/debit cards and bank transfers.
- Is my payment information secure? Yes, we use industry-standard encryption to protect your payment information.
- Can I pay with multiple methods? Currently, we do not support split payments. Please choose one payment method per order.
- How can I track my order? Once your order is shipped, you will receive a tracking number via email.
- Where are you located? We are located in the Northern Cape, in the Namakwa region. Address: 105, Vink Street, Okiep, South Africa
- What shipping company do you use? We use PUDO/The Courier Guy for cheap and fast deliveries.
- Can I pay with cash on delivery? Unfortunately, we are not partnered with any shipping company that allows for this option.
We hope this information helps you with a smooth shopping experience at Kalon. For further assistance, please don’t hesitate to contact us. Thank you for choosing Kalon – where natural beauty meets exceptional care!